Frequently Asked Questions

Have a question about Telok? Find answers to common product and order questions below.

What does Telok offer?

Telok focuses on kitchen gadgets and kitchen storage solutions for everyday cooking, meal preparation, and organization.

How can I ask a question about a product?

Email support@telok.shop with the product name and your question. If you need help choosing a size or checking suitability for your space, include the measurements or details that matter to you.

How can I get help with an order?

Email us with your order number, the email address used at checkout, and a brief description of your question. Please do not send passwords or full payment card details.

Can I request a change to my order or delivery address?

Contact us as soon as possible with your order number and the change you would like to request. We will check whether the change is still possible; sending a request does not confirm that it can be made.

How can I ask about delivery?

For a delivery question before ordering, email us with the product name and destination ZIP code. For an existing order, include your order number so we can look into your question.

What should I do if there is a problem with my item?

Contact support@telok.shop with your order number and a description of the issue. If helpful, include clear photos of the item and packaging so we can review your concern.

How do I care for a kitchen product?

Follow the care instructions supplied with the item. If you are unsure whether a product is suitable for a dishwasher, microwave, or a particular use, contact us before using it that way.

How can I contact Telok?

Email: support@telok.shop
Phone: +1 (929) 688-3313